Vox Digitals
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Privacy Policy

Effective [launch date] · Last updated October 3, 2026

1. Who we are

Vox Digitals is operated by Voxvalley Technologies Private Limited, Hyderabad, India. We are the data controller (data fiduciary under India's DPDP Act 2023) for personal data about our customers, website visitors and prospects. For personal data our customers send through the Services — their own customers' phone numbers, messages, calls and AI conversations ("End-User Data") — we act as a processor on the customer's instructions, and the customer's own privacy notice applies.

2. What we collect

  • Account data: name, work email, phone, company, billing details, and business verification documents required by regulators and channel providers.
  • Usage data: logins, API requests, IP addresses, device and browser information, and dashboard activity.
  • End-User Data: recipient numbers, message content, delivery status, call detail records, call recordings, transcripts and AI agent conversation logs, processed for our customers.
  • Website data: enquiry form submissions and cookies (see section 10).

3. How we use it

  • to provide, route and bill the Services
  • to verify identity and complete DLT, 10DLC, WhatsApp and other registrations
  • to detect and prevent fraud, spam and abuse, and to keep the Services secure
  • to provide support and send service notices
  • to send product updates, which you can opt out of at any time
  • to meet legal, tax and telecom record-keeping obligations

We do not sell personal data. We do not use End-User Data to train general-purpose AI models.

4. Legal basis

We process personal data to perform our contract with you, to comply with legal obligations, for our legitimate interests in running a secure and reliable service, and with your consent where the law requires it (for example, marketing emails and non-essential cookies). You can withdraw consent at any time.

5. Who we share it with

  • mobile operators and carriers that deliver your messages and calls
  • channel providers such as Meta (WhatsApp) and Google (RCS)
  • AI model, speech-to-text and text-to-speech providers that power our AI agents
  • cloud hosting, payment processing and customer support providers
  • our group companies, Voxvalley Technologies Inc. (USA) and Voxvalley Technologies Pte Ltd (Singapore)
  • regulators, law enforcement and courts, when the law requires it

Each provider receives only what it needs and is bound by confidentiality and data protection terms.

6. International transfers

Data is processed in India and in the countries where our providers and the networks carrying your traffic operate. Where the law requires, we use safeguards such as the EU Standard Contractual Clauses for transfers out of the EEA and UK.

7. How long we keep it

  • Account and billing data: while your account is open, and afterwards for as long as tax and accounting law requires.
  • Message content: [90] days by default, unless you set a shorter period.
  • Call recordings, transcripts and AI conversation logs: for the period you set in the dashboard, up to [12] months.
  • Call and message detail records: for the period required by telecom regulations.

8. Security

We encrypt data in transit and at rest, restrict access by role, log administrative access, and test our systems for vulnerabilities. No system is perfectly secure; if a breach affects your personal data we will notify you and the relevant authorities as the law requires.

9. Your rights

Depending on where you live, you can ask to access, correct, delete or port your personal data, object to or restrict processing, withdraw consent, and nominate someone to exercise your rights. Email [privacy email]; we reply within 30 days. If your data was sent to you by one of our customers, please contact that customer first — we will help them respond. You may also complain to your data protection authority, including the Data Protection Board of India.

10. Cookies

We use essential cookies to keep you signed in and secure, and, with your consent, analytics cookies to understand how the website is used. You can change your choice at any time from the cookie banner.

11. Children

The Services are for businesses and are not directed at anyone under 18.

12. Grievance Officer

[Name], Grievance Officer, Voxvalley Technologies Private Limited, 3rd Floor, Jubilee Towers, Road No. 36, Jubilee Hills, Hyderabad 500033 · [grievance email] · We acknowledge complaints within 24 hours and resolve them within 15 days.

13. Data Protection Officer

[Name], Data Protection Officer · [dpo email] · For Singapore, our Data Protection Officer is the contact under the Personal Data Protection Act 2012.

14. Country notices

Residents of California and other US states with privacy laws: see the US State Privacy Notice, including how to opt out of the sale or sharing of personal information. Singapore customers: see the Singapore Addendum.

15. Changes

We will post changes here and, for material changes, notify customers by email or in the dashboard before they take effect.