Questions about Vox Digitals

SMS, WhatsApp Business and RCS, all through one API and one dashboard. You set the order of channels once, and if a message isn't delivered on the first channel we retry it on the next.

Yes. Our compliance desk helps you register your entity, sender headers and message templates on the operators' DLT platforms. As the sender, the registration stays in your name and is your responsibility; we do the paperwork with you.

10DLC is the US system for business texting from standard local numbers. You need a registered brand and campaign before sending. Toll-free numbers need toll-free verification instead. We file both with you and pass the registration fees through at cost.

Meta charges per delivered template message, by template category (marketing, utility or authentication) and the recipient's country. Replies inside the 24-hour customer-service window carry no Meta fee. Our rates by country are on the pricing page.

Yes. Send OTPs as WhatsApp authentication templates with SMS fallback, or over priority SMS routes with automatic carrier failover.

It falls back to the next channel in your order, for example WhatsApp to RCS to SMS. You are billed for the message that was delivered.

Local and toll-free numbers in the United States, Canada, the United Kingdom and Australia, and local numbers in Singapore. Virtual and toll-free numbers in India are available on request through Sales.

Yes, where the regulator allows number porting. We handle the port request with your current provider.

Per second after the first 6 seconds, at the rate for the destination country. Number leases are billed monthly. Rates are on the pricing page.

Yes, over SIP trunking. Channels scale with your traffic and there are no per-trunk fees.

Eligible US calls are signed with STIR/SHAKEN attestation, which tells carriers the caller ID is genuine and reduces the chance of spam labels. Registering your numbers and following calling rules matters too.

Yes. Recording is available on every number. Some countries and US states require every party's consent, so play a recording notice where the law requires it.

Cloud Telephony is a business phone system: numbers, extensions, IVR and apps for every employee. Contact Center adds team tools: queues, routing, dialers, an omnichannel inbox, supervisor controls and reports.

No. Agents work in the browser or on our desktop and mobile apps with a headset. Existing desk phones can be connected if you want to keep them.

It includes a built-in CRM, and connects to Salesforce, Zoho, HubSpot and Freshdesk. An open API and webhooks connect it to your own systems.

Yes. An AI voice agent can answer first, resolve routine requests and transfer to a live agent with a call summary already in the CRM.

Yes. We port your numbers where the regulator allows, so customers keep calling the numbers they know.

Outbound campaigns support Do Not Disturb (DND) list scrubbing and calling-hour rules, and every call can be recorded and logged for audits.

Answer inbound calls at any hour, make outbound reminder and follow-up calls, book and reschedule appointments in your calendar, qualify leads, and transfer to a person when needed.

English, Hindi and regional languages. Tell us the languages your customers use when you set up an agent.

You must tell people they are dealing with an AI agent where the law requires it, and our agents never claim to be human when asked.

From the documents, FAQs and catalogue you upload. It answers from that knowledge, and you set its voice, language and tone.

It hands the call or chat to your team, along with the full conversation and a summary, so the customer does not have to repeat themselves.

AI voice is billed per connected minute plus the telephony rate for the destination. AI chat is billed per conversation, meaning one user session of up to 24 hours. Speech recognition, the language model and voice synthesis are included.

A unique phone number or chat user you reach or hear from in a calendar month, across all channels and agents. Message the same person on SMS, WhatsApp and an AI voice call and you pay the platform fee once.

Operators and Meta change their rates through the year. Passing them through at published cost means you see every change, and our margin sits in the platform fee and AI agent usage.

AI voice is billed per connected minute for the agent, plus the Voice rate for the destination. AI chat is billed per conversation — one user session of up to 24 hours, however many messages it takes. Speech, language-model and voice-synthesis costs are included.

Per delivered template message, by Meta's category (marketing, utility, authentication) and the recipient's country. Service replies inside the 24-hour customer-service window are free from Meta.

Traffic fails over automatically to a secondary carrier. You are billed the rate of the route that delivered, which can differ slightly from the primary rate shown here.

USD, EUR and INR. Choose your billing currency at sign-up; your wallet, rate card and invoices all stay in that currency. EUR and INR prices on this page are converted from USD at an indicative rate for comparison.

No. Pay-as-you-go has no minimum and no contract term. Committed-volume discounts start above 1M contacts a month.