Termination & Cancellation Policy
Effective [launch date] · Last updated October 3, 2026
This policy forms part of our Terms of Service. It explains how you can cancel, when we may end or suspend the Services, and how refunds work.
1. Cancelling your account
Pay-as-you-go accounts have no minimum term. You can close your account at any time from the dashboard or by writing to [support email]. Closure takes effect immediately: traffic stops, API keys are revoked and AI agents are switched off. The platform fee for the current month and any usage already delivered remain payable.
2. Cancelling individual services
- Channels and AI agents can be switched off at any time; you stop paying usage from that moment.
- Phone numbers can be released at any time. A monthly lease that has started is charged in full and is not pro-rated.
- Sender IDs, DLT headers and 10DLC campaigns can be deregistered on request. Registration fees already paid to third parties are not refundable.
3. Committed-volume and enterprise plans
Plans with a minimum commitment or fixed term are governed by your order form. Unless the order form says otherwise, cancelling before the end of the term does not reduce the committed amount for that term.
4. Refunds
When you close your account you may request a refund of your unused prepaid wallet balance within 90 days of closure. Approved refunds are paid within 30 days to the original payment method, in the currency you paid.
The following are not refundable:
- promotional, trial or free credits
- usage already delivered, and platform fees for months already started
- number leases for months already started
- registration and verification fees paid to third parties (for example DLT, 10DLC, Meta)
- bank, card and currency-conversion charges on the original payment or the refund
- balances linked to a chargeback, a billing dispute in progress, or suspected fraud, until resolved
5. Suspension or termination by us
We may suspend or terminate your account immediately if:
- you breach the Acceptable Use Policy or the Terms of Service
- we detect fraud, abnormal traffic or a compromised account
- postpaid invoices remain unpaid 15 days after the due date
- a regulator, court, operator or channel provider requires it
Where possible we will tell you first and give you a chance to fix the problem. We may also end the Services for any other reason with 30 days' notice; in that case we refund your unused prepaid balance in full, without the deductions in section 4.
6. Inactive accounts
If an account has no usage for 12 months, we will email you at least 30 days before closing it. Any remaining balance is handled as described in section 4.
7. After your account ends
- Numbers: held for 30 days so you can port them out where the law allows, then released.
- Data export: available for 30 days. After that, account content is deleted under our Privacy Policy, except records we must keep by law, such as call and message detail records required by telecom regulations.
- Amounts due: any outstanding fees become payable immediately.
8. Chargebacks
Please contact us before raising a chargeback with your bank. We may suspend the account while a chargeback is open.
9. Contact
Cancellation and refund requests: [support email] · +91 87900 13737