#1: Contextual communication

Today’s communication lack context. In many cases, customers face the problem of lost contextual communication. This is one of the key issues that need to be addressed and Vox Digitals works wonders in delivering contextual communication.

For instance- When customer gets in touch with the support staff, they have to explain their issue or undergo the verification process. By integrating Digitals, businesses can achieve a sustainable and continual quality of real time communications. Furthermore, it also helps in sending out personalized messages based on the online behavior or requirements of customer.

#2: Anytime, anywhere communication

Our communication APIs for voice, video, SMS and chat help you to stay in touch with customers anytime, anywhere and build customer relationship.

The most important benefit of cloud communication platform is that it easily enhances customer experience. By integrating communication APIs into your application, customers can reach you via voice call, chat or SMS to connect with someone who can readily solve your issue. Within your app, customers can directly talk to the support staff by using click-to-call, chat or SMS option.

#3: Customer engagement and experience

The driving factor that retains customers is the outstanding customer experience. This can be easily achieved by integrating Digitals and communication APIs into web or mobile applications.

For instance- If a customer wants to change his/her order, he need not find your number and make a call, within the app he/she can call and modify the order. You can also send out OTP & enable two-factor authentication for user verification and safety purposes. Gain customers’ trust by offering safe and secure file transfer.
Build an outstanding customer experience. Take a free demo or contact us now!