How To Measure The Success Of Your IVR System And Make Data-Driven Improvements
How To Measure The Success Of Your IVR System And Make Data-Driven Improvements The term “Interactive Voice Response” (IVR) refers to an automated telephone system that communicates with callers, collects information from them, and directs calls to the proper agent or division. These systems direct callers through a sequence of alternatives or menus to get […]
The Impact Of AI On IVR Systems And Customer Service
The Impact Of AI On IVR Systems And Customer Service The introduction of artificial intelligence (AI) has revolutionized the customer experience by allowing companies to communicate with customers more successfully and effectively. Interactive Voice Response (IVR) systems are one of the areas where AI has had a big impact. These are automated phone systems that […]
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